1. The Challenge
The Challenge (‘Challenge’) is an international competition between students, grouped in so called design teams (‘Design Team’). It is organised with the aim to encourage and inspire the next generation of human-centered designers, and to challenge creative minds to envision service design concepts that matter, and are based on an actual, tangible, existing challenge they can relate to. The Challenge theme is ‘Access to care’. The Case - explained in the brief - is based on that.
1.2 The Case
The Case is an ‘access to care related problem’. Lack of access to affordable, quality care is one of the most pressing issues of our time. In fact, half the world’s population lack access to the health services they need. This situation needs improvement and needs human-centered, systemic services or product-service solutions; a combination of successful interventions. Participants of the Challenge are able to relate to the problem, which also exist in their own living environments, their immediate neighbourhoods. They are encouraged to use radical empathy, co-create in a creative and collaborative multidisciplinary way, and design for and in local context.
The Challenge has five rounds (‘Round’). Every Design Team that has been approved by the Organiser can participate in the first round. After this first Round, only max. 20 Design Teams will remain and continue in the Challenge.
1.3.1 Round 1 - Research proposal
After approval of the Design Teams, the teams will receive the design brief. Each team will receive the design brief on the same day and at the same time: Monday January 6 2020, 9:00:00 AM CET. They will have until Friday January 31 2020, 11:59:59 PM CET to submit their proposal(s).
188.8.131.52 Selection process
Each proposal will be assessed by a team of experts (‘Coaching Team’) that also will be coaching the groups during the Challenge process. Only the best 20 proposals - this is a maximum number - will be selected to join the next Rounds of the Challenge. Design Teams will be informed about whether they have passed Round 1 on February 17 2020, 9:00:00 CET. Design Teams that have passed the preliminaries will receive information about the following Rounds.
184.108.40.206 Design process
Based on design processes like the Double Diamond, Design Thinking and Co-create Framework, the Design Teams need to walk through three steps: Empathise & Discover, Frame & Define, and Ideate & Develop. At the end of Round 2 and 3 the Coaching Team will check if all criteria have been met and all activities have been completed. The Coaching Team will give general advise on the following Round. This will take place via a video conference call, complemented with digital documentation.
1.3.2 Round 2 - Discover phase
Design Teams will be asked to relook at the challenge in a fresh, profound way and in the light of the students’ local context. They will do research. In this Round students are stimulated to do true fieldwork in their own environment (city, country): going where people live to empathise and learn.
1.3.3 Round 3 - Define phase
Design Teams will be asked to unpack and synthesise their empathy ﬁndings into compelling needs and insights. They will make sense of all the possibilities identified in the previous Round to improve their first proposal. This Round is critical to the design process because it explicitly states the problem in relation to its local context and ecosystem. During this Round, the Design Teams are invited to join the Service Design Days 2020 physically or virtually, and are offered free access to a special workshop to support them in this and the upcoming, final Round.
1.3.4 Round 4 - Develop phase
In this Round the idea generation process takes place. This Round marks a period of development where service solutions are conceived. This process of trial-and-error helps the Design Teams to improve and refine their ideas into a concrete concept. This Round ends with the final Submission, a full-fledged (product-)service solution that complies with all of the criteria of the five assessment areas.
1.3.5 Round 5 - Jury voting and winner announcement
The Jury voting will take place from May 25 2020 to June 5 2020. A total of up to 20 Submissions will go through a round of judging, after which the winners will be selected. Winners will be officially announced at the Barcelona Design Week (June 10 - 17, 2020), but will be informed confidentially before Friday June 5 2020, 9:00:00 PM CET.
Each Round ends with a unique Round’s Submission, that needs to be handed in and uploaded. The criteria for each Round’s Submission will be provided on time. Next to a video of max. 5 minutes, in which the team’s work to meet all criteria is shown, other materials that have been used during the Round can be uploaded as well. Once a Submission has been handed in and uploaded it cannot be deleted, cancelled, or modified. Incomplete Submission, including but not limited to those Submissions that do not meet the requirements herein, will not be eligible for assessment. Design Teams that haven’t handed in and uploaded their Submission on time, will be withdrawn from the Challenge.
1.4.1 Assessment Areas
Submissions must comply with, and will be assessed on five areas. Each area has one or more experts - members of the Jury and/or the Coaching Team - who will judge Submissions based on the area criteria. The Assessment Areas are the following:
1.5 Coaching Team
After Round 1, each of the max. 20 Design Teams will be guided by the Coaching Team. The Coaching Team consists of the Main Coach and Coach Team members. The Main Coach will virtually meet each team every two weeks, looking at the work that has been done, giving advice about methodologies to be used, and upcoming work that needs to be done.
At the end of Round 2 and 3 each team will have a so called ‘Assessment Call’. The Coaching Team will check if all criteria have been met and all activities have been completed. The experts of the Coaching Team will provide feedback on the work done and will give general advise on how to proceed and improve the project in the following Rounds. This will take place via a video conference call, complemented with digital documentation. The Round’s Submissions will be judged purely on their merits and quality.
1.6 Awards and prices
This competition primarily aims to highlight the best design ideas. The Challenge will have Gold, Silver and Bronze winners. The Silver and Bronze winning teams will receive a small monetary prize. They will be mentioned on the Website, and their Submissions (such as videos and other materials) will be exhibited at the Dutch Design Week 2020 with a clear mention of the design solution and each team member’s name.
1.6.1 The Gold winning team
The Gold winning team will be able to continue working on its winning solution at the design studio of Philips Experience Design. A maximum number of seven students, all active members of the Design Team, will be offered a so called ‘Design-in-residence’ for a period of ten weeks. The exact period will be planned in consultation with the winners and Philips Experience Design and take place between June 22 and October 31 2020. This period results in a special exhibition at the Dutch Design Week 2020. The winning team will also appear on various publications, will get press attendance, and attendance at other design events, such as the Barcelona Design Week.
The Design-in-residence period is offered to the Gold winning team. The team members are able to further work on their concept and prototype it. They are mentored and supported by an expert team of Philips Experience Design, at their office in Eindhoven. Travel expenses made to travel from the Students’ country to the Netherlands will be covered, including shared/student housing rent for the team members during the Design-in-residence period. This price can only be offered to students from countries that have no restrictions or limitations on internships in the Netherlands.
The Organiser shall ensure that the judges will be academics or professionals with design or healthcare acumen and that the final Submissions will be judged purely on their merits and quality. Philips Experience Design and the Challenge Partners are represented in the Jury. The Jury votes to select the final Gold, Silver and Bronze winners. The judges’ decisions are final and binding, and no further correspondence or discussion will be entered into.
The Challenge takes place from January 6 2020, 9:00:00 AM CET to May 22 2020, 11:59:59 PM CET. No final submissions will be accepted after May 22, 2020.
Round 1, Proposal: January 6 - Friday January 31, 2020
Round 2, Discover: February 17 - March 20, 2020
Round 3, Define: March 23 - April 10, 2020
Round 4, Develop: April 13 - May 22, 2020
Round 5, Jury Voting and winner announcement: May 25 - June 5, 2020
2. The organisation
This competition - that celebrates excellence in service design - is called the Student Service Design Challenge. It is initiated by Philips Experience Design (‘Organiser’) and Service Design Days (‘Challenge Management Team’). Together they form the ‘Initiators’.
The Challenge is co-initiated and organised by Philips Electronics Nederland B.V. acting through Philips Experience Design, with registered offices at Boschdijk 525, 5621 JG, Eindhoven, The Netherlands (‘Organiser’).
2.3 Challenge Management Team
The Challenge is co-initiated, managed and executed by Yabber, the owner of the Service Design Days label with an office at Catharijnesingel 102, 3511 GV, Utrecht, the Netherlands (‘Challenge Management Team’).
The Initiators of the Challenge will work together with Partners who are sponsors of the Challenge. They can be profit and non-profit organisations, but they are all related with at least one Assessment Area [see 1.4.1]. Each of them contributes to the Challenge with knowledge and time. Together with the Initiators they form a group of organisations to establish and run this unique and international design competition amongst students.
3. The participants
The Challenge is for students only. They must be at least 18 years of age and enrolled as a Bachelor’s or Master’s student during the entire period of the Challenge.
3.1.2 Design Team
The students can join the Challenge as a group (‘Design Team’). Only Design Teams with 4 to 7 members can participate. Those members are preferably studying at the same University or Academy but can be students from different Universities or Academies. The team leader of each group must study the following undergraduate / bachelor or graduate programme: service design, experience design, design innovation, product design, social design, strategic design or similar at an accredited University or Academy. The Design Team needs to be a multidisciplinary team. Each Design Team must designate one member as the team contact and each Design Team must list all of the team members’ information that is requested. Only the Students listed as team members will be eligible to receive a prize. A student can only participate in one Design Team.
Students from all accredited Universities and Academies in Europe are allowed to join the Challenge. The Challenge is not a competition between Universities but between student teams. A list of top-tier Universities will be contacted to promote the Challenge amongst their students, but it is up to the students to register and form Design Teams. The Challenge isn’t part of an Academic Year Program. It has its own pace. Start- and end dates are chosen to offer as many students as possible the ability to join.
The Challenge Management Team will communicate with a contact person (‘Coordinator’) at each University and Academy where the Design Teams are studying. These Coordinators will be approached by the Challenge Management Team on a regular basis about the students’ progress, possible obstacles, supervision/guidance, etc., and they will have contact with their Design Team(s).
To enter the Challenge, a representative of each Design Team first needs to register and upload proof that (s)he is a student. Once registered, the student needs to complete an online form, in which also the team name and its members are filled in to finalise the registration.
No payment is necessary to enter or win. Any costs made to join and participate in the Challenge are not covered.
3.5 Official Rules
By entering the Challenge each student agrees to be bound by these Official Rules, which can be found on the Website. The student unconditionally accepts and agrees to comply with and abide by these Official Rules, the registration form, and the decisions of the Jury, which shall be final and binding in all respects.
Once a group enters the Challenge all its materials used and/or made to deliver the outcomes of each Round, including the results of each Round, become the property of the Initiators and Partners of the Challenge.
3.6.1 Intellectual property rights
All intellectual property rights of the Submissions shall at all times remain (as between the parties) the property of the Design Team(s). Nothing in the Official Rules or a student’s participation in the Challenge shall operate to assign or license any intellectual property rights in the Submissions to the Organiser, the Challenge Management Team and Partners. The Organiser and Challenge Management Team are not responsible for obtaining, protecting, or verifying any intellectual property rights relating to the Submission material. It is the responsibility of the Design Teams to use its own materials and designs, and clearly highlight references.
3.6.2 Idea ownership
By uploading a Submission, the Design Team confirms, collectively, that it is the owner of the idea.
3.7 Personal data
Students agree to take part, on the Organiser’s reasonable written request, in any publicity or promotional activity surrounding the Challenge and future events and awards, locally or globally. The Organiser shall meet the costs of students’ transport and accommodation and will reimburse (subject to the provision of reasonable evidence) all reasonable expenses incurred by students as a result of participating in such activities.
4. Marketing and communication
4.1 Daily communication
The communication with Main Partner, Partners, Universities and Students will mainly take place via email, video conferencing and phone.
The Challenge will make use of its own Website. On this Website all necessary information is provided. Students can find (a link to) the registration form, the Official Rules, and how and where to upload their Submissions.
4.3.1 Service Design Days 2020
The Design Teams are offered a special program during the Service Design Days main conference in April 2020. The attendance - physically or virtually - is not mandatory, and up to the teams. The attendance for this special program is free of charge, but costs made, such as for travel and stay, are for the account of the Design Teams.
4.3.2 Barcelona Design Week 2020
Winners will be officially announced at the Barcelona Design Week (June 10 - 17, 2020). The team leader of each winning team (Gold, Silver and Bronze) will be asked to come on stage during the BDW Summit and receive the award. Travel and stay costs for the team leaders will be covered.
4.3.3 Dutch Design Week 2020
The prototype from the Gold winning Design Team, plus the Submissions of the Silver and Bronze winning Design Teams and the other 17 Design Teams will be exhibited during the Dutch Design Week (DDW) 2020. The Challenge Management Team will take care of the overall management of this exhibition and will work together with Organiser and the Dutch Design Foundation, the organising team of the DDW 2020.
5. In general
Organiser reserves the right, in its sole discretion, to cancel or suspend the Challenge should causes beyond its control interfere with the administration of or proper participation in the Challenge.
Organiser assumes no responsibility for postal, technical or natural conditions that prevent the reception and/or judging of a Submission.
These Official Rules shall in all respects be governed by Dutch law. The parties irrevocably submit to the exclusive jurisdiction of the Dutch courts in respect of all disputes (whether contractual or non-contractual) arising out of or in connection with these rules and conditions or the Challenge.
Organiser reserves the right to amend these Official Rules at any time without notice by publishing updated Official Rules at the Website.
The Challenge and its Official Rules may not be reproduced, reprinted or published elsewhere in any format without the written permission of Organiser.